Mediation Center

FX2467866881

Within 1 year

On March 18, I conducted gold basis trading on this platform. In the early morning of March 19, around 5:00 AM, I saw that my orders were still in my account (which can also be verified by the MT5 logs). When I checked again around 7:00 AM, I found that the orders had been forcibly liquidated by the system (the margin maintenance level was very safe). I then noticed that the liquidation time was recorded as 1:00 AM. After that, I was unable to trade, deposit, or withdraw from my account. I contacted the official email, initially holding onto some hope that they would resolve the issue promptly, only to be met with a cold shower. Now, they no longer even reply to my emails! I urge those who have not yet opened an account to keep their eyes open and not fall for this!

fhgv

3-5 years

XM sent me a bonus, then emailed me saying I violated the rules. I didn't violate anything, but they didn't allow me to withdraw. The platform is a sore loser.

且行且珍惜

Within 1 year

You can see how much you can earn in a day of trading from the above chart, but you lose 15 points, and this isn't the first time. Usually, the slippage is only two or three points. Don't be fooled by their zero overnight fees and low spreads. There are many large platforms with lower spreads and no slippage. XM's slippage has caused me to lose a lot of money.

FX2654727008

Within 1 year

My IB tricked me into coming to this platform, and when I made a profit, they only returned my principal.

刘鑫如

1-2 years

The withdrawal requested in December 2025 has never been processed, and then I resubmitted it in March, and they've been dragging their feet on that one too.

FX3281241549

Within 1 year

This afternoon, starting from around 1 PM, I have been trying to log in continuously but simply couldn't. It kept loading, loading all day. And then, wasn't the gold market very unfavorable this afternoon? I wanted to deposit funds but couldn't do it at all. I tried over ten times, and it kept failing the deposit. I have a total of 13 accounts, each with $420, and they all got liquidated. Later, I managed to deposit once, $1,000, making a total of $7,000. My liquidation was caused by your platform's inability to let me deposit and log into the website. Your platform should compensate me.

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Within 1 year

I was on the verge of a margin call. I deposited funds via e-wallet, but half an hour has passed and the funds still haven’t arrived. It keeps showing “processing.” Normally it takes only 5–6 minutes to credit. This scam black platform deliberately delayed the deposit right when I was about to face a margin call, preventing the funds from being credited.

施朝云

Within 1 year

This is a fraudulent bucket shop that freezes accounts without any justification.

你的汇友被坑了

Within 1 year

AUS GLOBAL is currently the most fraudulent black platform with a score above 7.5. So far, I have personally encountered over a dozen victims, and there are six rights protection groups. First, let me talk about my situation. During the surge in gold and silver prices, my account equity repeatedly hit new highs. When the account net value reached $70,000 and I tried to withdraw $8,000, AUS GLOBAL first froze my account, then forcibly liquidated my positions, followed by an email about irregular trading, and forcibly deducted funds from four accounts, totaling over $55,000. The email stated that all my trades since opening the account on August 26, 2019, totaling 158.29 lots, were irregular orders. In other words, according to them, I was placing irregular orders every single day from the day I opened the account. When I was losing money, why didn't they say my trades were irregular and freeze my account? It's utterly ridiculous and laughable. They couldn't even be bothered to create a proper Excel sheet; they just pulled out a number and deducted it. I have screenshots of all this. Fellow traders can use this as a reference to observe their own platforms. Now, let's talk about the true nature of the so-called AUS GLOBAL. AUS GLOBAL is an international online financial brand established in 2003, headquartered in Australia, and belongs to AUS GROUP. (To put it bluntly, AUS GLOBAL is just a shell company that bought a license in the past couple of years, a fake platform. The subsequent descriptions are all about a copycat operation). Currently, there are many victims, mainly falling into two categories: 1. Those with large profits. If you dare to withdraw, they will first freeze your account, then forcibly liquidate your positions, then fabricate a reason to deduct your profits, and finally close your account. This four-step process perfectly demonstrates the ruthless tactics of the team behind it. 2. Those with consecutive profits and whose capital doubles too quickly. They will adjust your spreads. If that still doesn't control your profits, they will directly fabricate a reason to deduct your profits and freeze your account. As long as your account is in a loss-making state, the spreads are always normal, and deposits and withdrawals function normally. Conclusion: It is a blatant fraudulent black platform. They only allow you to lose money, feeding on your losses and your commissions. If you dare to make a profit, they flip the table and use the rules to take back the money you won. Therefore, from the moment you enter AUS GLOBAL, you are destined to be the fat piece of meat, the customer waiting to be slaughtered. You can never expect to make money with AUS GLOBAL. Therefore: Fellow traders who see this information, if you have lost money with AUS GLOBAL, you can directly report it to the police, report it as a fraudulent platform, and report the bank card you used for deposits. I can serve as a free witness for you to prove that this platform operates in this manner. As long as AUS GLOBAL exists, we will fight against such black platforms to the end.

细水长流

Within 1 year

The service is very poor, and there is no phone support.

我记住了

Within 1 year

Before the New Year holiday closure, no notification was given regarding any leverage adjustment. However, on January 2, 2026, at 6:25 AM (Beijing Time)—just 35 minutes before market reopening—a notice was issued announcing a leverage change. At 6:45 AM, without waiting for the market to officially reopen at 7:00 AM, the platform proceeded to forcibly liquidate 0.4 lots out of my total 0.6 lots in open positions.

FX3231350957

Within 1 year

I've tolerated slippage issues before, but now it's getting completely out of hand. This must be addressed seriously.

FX1606093132

Within 1 year

My trading account has been terminated by the ACCM platform, and my funds have been confiscated. They have become unreachable and are ignoring all my attempts to contact them. This is clearly a fraudulent scam platform.

FX3980678676

1-2 years

I shorted at 5039 with a stop-loss at 5040, but before reaching 5040, AvaTrade automatically closed my position. The price then plummeted all the way to 4996, resulting in not only a loss but also no profit. None of the major platforms hit 5040—they all missed by quite a bit, roughly one pip.

永不言敗

6-10 years

When the position was heavy, the account kept disconnecting, leading to a margin call. A compensation of $16,000 USD, or 110,000 RMB, is demanded.

9279

6-10 years

On the Exness platform, during periods of high volatility, some orders cannot be hedged or closed. I have encountered this twice. The first time, the order was small so I didn't pursue it. The second time was on January 29, 2026. I had a long position, and when the loss was not significant, I tried to hedge but couldn't; it prompted 'quote closed'. Trying to close the position had no response. At different times, I clicked several times each instance and got the same prompt. The platform says that high market fluctuations can lead to such situations. Their implication is that there is absolutely no problem with the platform, and they cannot compensate me. This is how I understand their meaning: during high volatility, preventing us from closing or hedging positions is their platform's standard operation and is normal. Before placing each trade, we should ask them in advance if hedging or closing is allowed. Even with futures matching and execution, with small order sizes, hedging and closing should still be possible; if it doesn't work the first time, trying several times will definitely succeed. The most important issue is the platform's attitude. Their problem is no longer just about not allowing closing or hedging; it's that during high volatility, if you are right, it's fine, but if you are wrong, you have to wait for a margin call. What kind of behavior is this? Even with tens of thousands of dollars, they act like this. I want to remind everyone using this platform to be cautious. Fund safety is one aspect, but whether the platform can play fair is even more crucial. The images below are my chat records with customer service and the email reply they sent me during my appeal.

FX2942072673

Within 1 year

I opened the position at 50 seconds. At 52 seconds, they manipulated the price by $10 to cause a liquidation. The problem is, there was no $10 movement within that entire minute, and neither the entry nor the liquidation price they assigned ever existed. The 1-minute candlestick shows a low of 4963.5 and a high of 4965.8. Yet, they claim my entry was at 4960.35 and my liquidation at 4971. These price levels simply did not occur.​ Furthermore, an 11-dollar swing within 2 seconds is impossible. Isn't this just a rigged game? The platform can place trades wherever they want and instantly liquidate clients' accounts. I thought only shady bucket shops pulled stunts like this. I never expected a supposedly top-tier platform like IC Markets to do the same. IC Markets is garbage—an outright scam that will take everything you have.

FX2903706961

Within 1 year

There was no problem when running the EA, but when I tried to withdraw, I got a warning and no withdrawal was allowed. Isn't this a scam?

FX9975800220

Within 1 year

My MT5 account is 501*****, I use the TMGM app for trading Orders 156028995 and 156111939 For order number 156028995, I was unable to close the position in time, resulting in significant losses. When I opened this position, the system froze and it was not displayed, so I couldn't find where to close it. By the time the order was displayed, I had already incurred a loss of over 50 USD. Even if I could click to close, it wouldn't close successfully. It only allowed me to close successfully after the loss exceeded 100 USD. For order number 156111939, when I placed this order, the system was severely lagging. At that time, the gold price was rapidly falling, causing the final successful order entry price to be much lower than the price I clicked to place the order, resulting in the order being liquidated due to the unfavorable entry price. Moreover, this order had a maximum profit of over 700 USD. During the profitable period, I clicked to close multiple times. I urgently needed to lock in my profit, but the system consistently displayed closing failure and asked me to contact customer service. In the end, the platform refused compensation on the grounds that I had no evidence of freezing. I think the platform itself knows very well how badly the system froze for dozens of minutes during that gold price drop. It was my first time encountering this situation, how could I know the platform would be so shameless? I wanted to find the trading logs in the TMGM app to find records of my failed closing attempts. Who knew the app preemptively guarded against this? The trading logs inside its app are completely blank. I only lost about 200 USD, it's not a big deal, but the platform genuinely disgusted me. It's fine if I don't get compensation, but I must expose this thing.

FX1858137852

3-5 years

The platform closed the deposit channel, causing severe losses to the account, and is unwilling to take full responsibility