Mediation Center

FX2920975982

Within 1 year

The company refuses to process withdrawals. Funds in the account are being deducted without cause.

FX3775529100

Within 1 year

Definitely a pig butchering scam. Let's boycott it together and make it go bankrupt. I worked so hard to earn 22,000 USDT, and it was wiped out in an instant. Even my account was deleted, and I can't log in to the website anymore. They just gave one reason: risk control.

那谁家的小谁

Within 1 year

They refused to process my withdrawal request and then transferred the funds from my MT4 account without my authorization. I demand compensation and the return of the transferred funds.

王百万

6-10 years

I deposited using cryptocurrency, but they won't let me withdraw using cryptocurrency. They said my trading volume is too low. They told me to increase my trading volume. I use a Martingale EA; if I increase it, I'll blow up. So, I can only lose money to the platform by blowing up, I can't make a profit and withdraw.

一块腹肌的男人

1-2 years

My profitable withdrawal was rejected, the rejection reason is account activity review. I didn't participate in any of their activities. I deposited 800 USD, and they won't even give me a 1500 USD withdrawal. It's simply a black platform.

草原孤狼

Within 1 year

Trading with an EA, making profits but not paying out the gains—only returning the principal. Is this a scam platform? If you can't handle it, don't play.

FX3739083644

3-5 years

After several years of trading, I've lost around a million. Recently, my strategy started paying off and I began turning a profit, just getting back on my feet. Exness requires periodic verification, so I submitted the required documents. Exness then requested proof of funds, so I submitted those documents. Since then, no word. They initially said verification would take 10 days, but it's been dragging on for two months. They simply ignore you.

FX1079131942

Within 1 year

They won't let me withdraw my funds and have even transferred my money away.

天天不睡觉393

3-5 years

Server frequently freezes, market data stops updating, unable to trade directly leading to margin call, batch liquidated my 21 accounts, customer service just gives evasive answers and keeps delaying

FX4099041541

Within 1 year

Unable to withdraw funds. Yesterday, the money was transferred out, and I have no idea why.

春开的人生

3-5 years

Widening spreads leading to forced liquidation and margin calls is unreasonable; compensation is demanded.

FX2163651622

Within 1 year

At noon Beijing time on December 29, 2025, with no market data, no major unexpected events, and no gaps, the candlesticks formed a continuous pattern. Yet this trash platform blatantly ignored my stop-loss order at 4470, triggering it at the absolute bottom of 4456! When I asked customer service, they claimed slippage only counts beyond 80 pips. Why even bother running an exchange? Just arbitrarily set prices like gold sky-needles to blow up all your clients, making them realize choosing you was a mistake! This isn't the first time. NYSE pulls the plug—if you dare set a stop-loss, they target it. Arbitrary pricing. I've appealed to customer service for a month with no response, only to be told “under review.” The world's most predatory, highest-spread counterparty!

FX3718216639

Within 1 year

This broker not only charges high spreads but also imposes steep inventory fees. Whenever there's an issue, it's always about failing to meet margin requirements.

FX3923368899

1-2 years

Refusing to pay out profits—don't you have any shame?

FX3400549499

Within 1 year

All MT4 and MT5 servers are experiencing this issue. Customer service phone lines are unanswered. Online support avoids direct responses. Email tickets remain unanswered. Help!

FX1209593248

Within 1 year

VT Markets' practice of "fund blocking" conceals traps of profit limitation and trading restrictions, constituting unreasonable operations that harm user rights. After I legitimately traded using funds in my account per platform rules and generated profits, my trading functions were suddenly frozen. I was unable to withdraw earnings or proceed with further fund transfers. Customer service repeatedly offered vague explanations like "abnormal trading activity" or "compliance review," providing no concrete evidence of violations nor lifting the restrictions. This renders user profits mere phantom numbers—visible but inaccessible. Such practices, which allow deposits and profit generation but prohibit profit realization and trading, essentially exploit predatory clauses to appropriate users' legitimate earnings. This violates fair trading principles and has sparked widespread condemnation and demands for accountability from the affected community. I urge the relevant authorities to intervene, help retrieve my funds, and facilitate appropriate compensation.

FX4734638252

Within 1 year

I bought 0.08 lots at a unit price of 4511.00 and set a take-profit price of 4547.50. When the price reached this level, the system automatically closed the position. However, the displayed closing result was 4528.0335, resulting in a discrepancy of 4528.0335 - 4547.50 = -19.4665 USD. Platform customer service claimed that the execution price displayed on MT5 is not the actual execution price. Based on 0.08 lots, 19.4665 × 8 = $155.732. For just 0.08 lots, I was shortchanged $155. If it were 8 lots, that would amount to $15,500.

张111

3-5 years

Unable to log into the backend, MT4 displays as invalid, and withdrawals are not being processed.

FX4026996940

Within 1 year

Freeze my account and refuse to process withdrawals.

FX3502198871

Within 1 year

Using EA strategies for trading, unable to withdraw funds! They even tricked me into sending emails, forcing me to admit I was doing hedging!