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Resolved
The platform closed my position compulsorily, making all profits lost.
Mediating Parties
AUS Global AUS Global
Issue

Others

Requirement

other

Settlement Amount

$1,000(USD)

Time

39 day 23 hour

Mediation Status
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Reply
AUS Global
Orders 13839977, 13839987, 13832998 are not forced by our company, the above order closing IP is 111.225.68.90 (Baoding City, Hebei Province), please check whether the above order is closed by yourself, if you are not yourself, please verify Please know if the account password information is leaked to others.

Reply

Appendix
゛ GEDIAOゝ
The black platform compensates me for the loss

Appendix

Appendix
゛ GEDIAOゝ
I was watching the crude oil that night, and the quotation at that time was caused by your pre-delivery, and it was a problem of your trading department. Why should the customer bear the loss?

Appendix

Appendix
゛ GEDIAOゝ
Arrange processing as soon as possible to compensate for the loss

Appendix

Appendix
゛ GEDIAOゝ
My account is only known to me, please do not use this low-level excuse to insult my IQ,

Appendix

Reply
AUS Global
If it is not my position, please check whether the account password information is leaked to others,

Reply

Appendix
゛ GEDIAOゝ
The price didn't arrive, after the order was placed, I was given a price that didn't, resulting in a loss

Appendix

Reply
AUS Global
Thank you for your inquiry, orders 13839997, 13839987, 13832998 are not forced to close by our company, the above order closing IP is 111.225.68.90 (Baoding City, Hebei Province), please check whether the above order is closed by yourself, if not closed Warehouse, please verify whether the account password information is leaked to others, please be aware.

Reply

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WikiFX Overseas Customer Service

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Verified
WikiFX Mediation Center

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゛ GEDIAOゝ
I require the platform to compensate me the losses since the price was sharply different from the real market, causing huge losses.

Start Mediation

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