The stop-loss order being whipsawed is disgusting; it's practically like drawing your own chart lines. Don't use this broker anymore. The first picture is of the broker.

Maliciously harvesting retail investors, a heartless platform!!! Silver long order, closing price shows 56.71; Silver short order, take-profit price set at 56.90, the lowest point has already hit 56.71, but it just won't let you take profit at 56.90, truly heartless!!! Ah, absolutely a garbage platform, whoever uses it gets harvested! 金荣 and 万洲金业, they are the same family, equally heartless harvesting!!

Unscrupulous platforms disconnect the network cable before drastically increasing prices. The short positions can't be closed. After that, the entire page freezes and becomes unresponsive.

This was a scam. A group of people defrauded two hedging orders, forcibly liquidating them because they weren't using stop-loss orders. They inexplicably placed a stop-loss order on a short position at 4509 and a stop-loss order on a long position at 4504, then triggered the stop-loss at 4494, resulting in significant losses.

With two Upway accounts, both set with stop-loss orders, one closed near the stop-loss level, while the other experienced a significant slippage of about 13 points, resulting in substantial losses.

Manipulating the K-line chart at 6 AM: No platform saw a $30 drop at 6 AM opening, but only the Upway platform experienced a drop.

In April 2026, I downloaded the Upway APP through a fake advertisement on Baidu. The advertisement promoted a "legitimate platform, high returns, and guaranteed profits through two-way trading," enticing me to open an account and deposit funds. After depositing funds, I encountered the following problems: 1. Malicious slippage and platform freezes: The APP would freeze and disconnect during market fluctuations, making it impossible to close positions. The quoted prices at the same time deviated significantly from international gold prices, indicating market manipulation. 2. Inducement to heavily invest and bonus schemes: "Vouchers and bonuses" were used to induce continuous deposits, resulting in a cumulative loss of 26,000 yuan. 3. Unjustified account bans and withdrawal restrictions: After the losses, my account was directly banned, preventing me from logging in or withdrawing funds. The customer service became unreachable and blocked my contact information. 4. Funds flowing to personal accounts: All deposits were transferred to private accounts without bank supervision, suspected of illegally absorbing public deposits.

Malicious adjustments to margin requirements by the fraudulent platform lead to forced liquidation of my account. The platform is refusing to address my significant losses. tt's absolutely a fraudulent platform. On Monday, within the first half hour of trading, my margin requirement was over 200%. Normally, a margin below 200% would trigger liquidation, but the system didn't force liquidation, it treated it as an actual stop-loss. Monday's gap-down opening caused me huge losses. They treat clients with dual standards.

The platform Upway, on April 20, at 7.43 points, liquidated my long-short lock order at the non-existent market price. It had been open for more than an hour, and their spread was 20. Their customer service explained that the investigation was expanded to 354 points at this time. This was simply a serious manipulation of prices and spreads. Which platform has such a big spread, and it has been open for nearly two hours. On April 20, 07:43:17, 4 of my orders were liquidated, two long orders were liquidated at 4759.32, 4765.14, and short orders were liquidated at 4768.68, 4768.65. Moreover, the highest point of the K-line market at 7.43 at this time was only 4765.57, which was not at all the price of 4768.65. This is simply a scam. Very unfair. This resulted in me losing money, and this was one of them. I suffered unfair treatment many times, with a total loss of 4,300 US dollars. I need Upway to compensate me for my principal of 4,300 US dollars.

The upway platform failed to take profits when the target price was reached, and stopped losses before the stop-loss point was reached, resulting in my financial losses. There has never been a case of a stop-loss order being triggered at 4700 gold in the market. It should have been profitable, but instead, it triggered a stop-loss at a point that has never occurred before. This is a fraudulent platform!

Slippage was frequent. The most outrageous time was when I hedged and a $16 difference resulted in my account being wiped out. Another time, there was a 500-point difference in silver prices before the market closed.

I traded spot silver (XAG) on Upway. On March 30, 2026, at 06:00, my position was forcibly liquidated by the platform at a price of 70.445, resulting in a loss of $386.02. However, the entire candlestick chart clearly shows that the market never reached a price of 70.445 during that period, and the price after the opening was far below this level. I repeatedly requested the platform to provide: 1. A tick-level snapshot of the price at 70.445; 2. The counterparty's transaction record for this forced liquidation. The platform refused to provide any evidence, citing "liquidity and market price deviation," blaming only the market and refusing to acknowledge the abnormal forced liquidation. I have now preserved complete evidence: order screenshots, candlestick charts, and chat logs. I will simultaneously file complaints with the Hong Kong Gold Exchange (HKGX) and the Hong Kong Securities and Futures Commission (SFC) to expose the platform's price manipulation and infringement on investors' interests.