Upway

蒋詠

Unverified

Hong Kong

This platform definitely has issues. I tried many times, no matter whether you buy short or buy long, as long as you enter, if you buy short, it will give you a rise, if you buy long, it will give you a drop. It basically controls around your cost line. It will never let you make money. Sometimes when you buy long or short, it will reverse and give you a big move. Causing you to lose your position. When you reverse your buy again, it will reverse again. I tried many times, in short, this platform definitely has issues. It always makes you lose more and win less.

男人难

Unverified

Hong Kong

Scam finance, lose money

FX1790899675

Unverified

Hong Kong

The market opened at 6:01 AM. The highest price in the chart between 6:01 AM and 6:02 AM was 4179.08. I had a short position at 4175.03, and my stop-loss order was placed at 4175. The actual closing price was 4179.83! Last weekend, the financial platform closed 15 minutes early, which caused the position not to be closed in time at the end of the trading day. On the morning of July 6th, there was severe slippage at the opening, with a spread of over 300 points, resulting in automatic closing of the position.

FX7698926242

Unverified

Hong Kong

It's hard not to suspect it's a gambling platform. They deliberately manipulate the price up and down every week to trigger stop-loss orders, with price levels that are simply impossible on other platforms! During periods of high market volatility, they disconnect the network, causing lag and extremely severe slippage. The stop-loss, take-profit, and closing prices can sometimes be wildly different. Contacting customer service always results in the same answer – they don't treat users like human beings at all. It's clear they're exploiting their own people. Stay away!

FX2089889008

Unverified

Hong Kong

The stop-loss order being whipsawed is disgusting; it's practically like drawing your own chart lines. Don't use this broker anymore. The first picture is of the broker.

FX4227520595

Unverified

Hong Kong

Maliciously harvesting retail investors, a heartless platform!!! Silver long order, closing price shows 56.71; Silver short order, take-profit price set at 56.90, the lowest point has already hit 56.71, but it just won't let you take profit at 56.90, truly heartless!!! Ah, absolutely a garbage platform, whoever uses it gets harvested! 金荣 and 万洲金业, they are the same family, equally heartless harvesting!!

FX9734198012

Unverified

Hong Kong

Unscrupulous platforms disconnect the network cable before drastically increasing prices. The short positions can't be closed. After that, the entire page freezes and becomes unresponsive.

乐

Unverified

Hong Kong

This was a scam. A group of people defrauded two hedging orders, forcibly liquidating them because they weren't using stop-loss orders. They inexplicably placed a stop-loss order on a short position at 4509 and a stop-loss order on a long position at 4504, then triggered the stop-loss at 4494, resulting in significant losses.

FX4210166753

Unverified

Hong Kong

With two Upway accounts, both set with stop-loss orders, one closed near the stop-loss level, while the other experienced a significant slippage of about 13 points, resulting in substantial losses.

A-合美男士·阿斌（提前预约）

Unverified

Hong Kong

Manipulating the K-line chart at 6 AM: No platform saw a $30 drop at 6 AM opening, but only the Upway platform experienced a drop.

FX2279637739

Unverified

Hong Kong

In April 2026, I downloaded the Upway APP through a fake advertisement on Baidu. The advertisement promoted a "legitimate platform, high returns, and guaranteed profits through two-way trading," enticing me to open an account and deposit funds. After depositing funds, I encountered the following problems: 1. Malicious slippage and platform freezes: The APP would freeze and disconnect during market fluctuations, making it impossible to close positions. The quoted prices at the same time deviated significantly from international gold prices, indicating market manipulation. 2. Inducement to heavily invest and bonus schemes: "Vouchers and bonuses" were used to induce continuous deposits, resulting in a cumulative loss of 26,000 yuan. 3. Unjustified account bans and withdrawal restrictions: After the losses, my account was directly banned, preventing me from logging in or withdrawing funds. The customer service became unreachable and blocked my contact information. 4. Funds flowing to personal accounts: All deposits were transferred to private accounts without bank supervision, suspected of illegally absorbing public deposits.

FX4137559356

Unverified

Hong Kong

Malicious adjustments to margin requirements by the fraudulent platform lead to forced liquidation of my account. The platform is refusing to address my significant losses. tt's absolutely a fraudulent platform. On Monday, within the first half hour of trading, my margin requirement was over 200%. Normally, a margin below 200% would trigger liquidation, but the system didn't force liquidation, it treated it as an actual stop-loss. Monday's gap-down opening caused me huge losses. They treat clients with dual standards.

小妹妹

Unverified

Hong Kong

The platform Upway, on April 20, at 7.43 points, liquidated my long-short lock order at the non-existent market price. It had been open for more than an hour, and their spread was 20. Their customer service explained that the investigation was expanded to 354 points at this time. This was simply a serious manipulation of prices and spreads. Which platform has such a big spread, and it has been open for nearly two hours. On April 20, 07:43:17, 4 of my orders were liquidated, two long orders were liquidated at 4759.32, 4765.14, and short orders were liquidated at 4768.68, 4768.65. Moreover, the highest point of the K-line market at 7.43 at this time was only 4765.57, which was not at all the price of 4768.65. This is simply a scam. Very unfair. This resulted in me losing money, and this was one of them. I suffered unfair treatment many times, with a total loss of 4,300 US dollars. I need Upway to compensate me for my principal of 4,300 US dollars.

FX3357350401

Unverified

Hong Kong

The upway platform failed to take profits when the target price was reached, and stopped losses before the stop-loss point was reached, resulting in my financial losses. There has never been a case of a stop-loss order being triggered at 4700 gold in the market. It should have been profitable, but instead, it triggered a stop-loss at a point that has never occurred before. This is a fraudulent platform!

凡

Unverified

Hong Kong

Slippage was frequent. The most outrageous time was when I hedged and a $16 difference resulted in my account being wiped out. Another time, there was a 500-point difference in silver prices before the market closed.

FX3721122798

Unverified

Hong Kong

I traded spot silver (XAG) on Upway. On March 30, 2026, at 06:00, my position was forcibly liquidated by the platform at a price of 70.445, resulting in a loss of $386.02. However, the entire candlestick chart clearly shows that the market never reached a price of 70.445 during that period, and the price after the opening was far below this level. I repeatedly requested the platform to provide: 1. A tick-level snapshot of the price at 70.445; 2. The counterparty's transaction record for this forced liquidation. The platform refused to provide any evidence, citing "liquidity and market price deviation," blaming only the market and refusing to acknowledge the abnormal forced liquidation. I have now preserved complete evidence: order screenshots, candlestick charts, and chat logs. I will simultaneously file complaints with the Hong Kong Gold Exchange (HKGX) and the Hong Kong Securities and Futures Commission (SFC) to expose the platform's price manipulation and infringement on investors' interests.

FX3484775775

Unverified

Hong Kong

Trading Instrument: London Silver Trade Size: 0.05 lots Open Price: 76.973 (Buy Order) Take Profit Price: 78.5 Stop Loss Price: 76.6 One minute after market open, the quoted price range was: High 78.485, Low 76.594. However, the platform's actual closing price for my position was 75.489. This price is far below both my preset stop-loss level and the market's quoted low, indicating serious misconduct by the Jinrong Zhongguo platform. The fact that the market's high and low were so close to my take-profit and stop-loss levels suggests potential manipulation of the quoted prices. Furthermore, the pricing at that time showed significant discrepancies compared to other platforms. I formally request your complaint platform to investigate this matter.

FX1431854122

Unverified

Hong Kong

On the 10th, I requested a withdrawal of $1,650. Initially, they said it would arrive within one business day. On the 11th, the customer mentioned it could take one to three business days. Then today, the 12th, when I asked customer service again, they said they couldn't confirm the arrival date at this time.

duohai ocean

Unverified

Hong Kong

It's very strange. None of those overseas platforms have any negative reviews, yet the Hong Kong platform is being criticized like this. It's regulated by the Hong Kong Gold Exchange. If there were really problems, could it still exist normally? I'm really speechless. Please, if you don't know how to use the software or how to operate, learn more first, OK? So many people open accounts without even knowing what short selling is. The customer service said to practice with a demo account first, but you just went straight in. I've used the J.Rong mobile APP, mobile MT4, MT5, PC J.Rong China, PC version MT4, and MT5. There are no problems at all. Because of the release of US data or geopolitical reasons, the volatility can be very intense. Usually, professional traders don't trade during such times. Look at these people in the comments, still trading. It would be weird if you didn't lose money, and then you blame the platform.

Positive

02-07

FX4941792362

Unverified

Hong Kong

At 5:59:22, my locked positions were simultaneously liquidated. The short position closed at 5369, while the long position closed at 5382—a difference of over 13 points. My $32,000 balance vanished instantly.

9QX38

Authenticated

Unverified

Hong Kong

I've been playing since last year, and the platform hasn't had any issues. Every time I withdraw money, it arrives quickly. I only deposited 200 and withdrew 7500

Positive

01-21