XTB

FX2490625354

Unverified

India

Unable to withdrawals my money 😭

Abdullah

Unverified

Saudi Arabia

I submitted a withdrawal request and I did not receive the withdrawal for more than a month, in addition to the agent for my account does not respond, and the support service available 24 hours does not respond either. I waited for more than a month and I did not receive the withdrawal. I did not receive the withdrawal, they say that the bank rejected the transfer, and the bank recovered the transfer. I told them that if the bank recovers the transfer, they will return the amount to you in less than a week, and therefore you must add the amount to my private trading account. Then the agent for my account told me half a month ago that the bank recovered the transfer and the XTB company will refund the amount to my private trading account in less than 10 days. Now it has been almost thirty days and they have not added my amount. In addition, the agent for my account does not respond and their support service is available 24 hours and they also do not respond

How Lare

Unverified

Nigeria

I’ve been using XTB for a while now, and overall, it’s been a solid experience. The platform (xStation) is clean, easy to navigate, and feels a lot smoother than many brokers I’ve tried before. I also like that they offer a wide range of markets, so I can trade forex, indices, commodities, and even some stocks without needing multiple accounts. That said, XTB definitely isn’t perfect. A lot of what they offer is CFD-based, so it’s more suited for short-term or active trading rather than long-term investing. They also don’t support MetaTrader, which might be a dealbreaker for people who rely on advanced tools or automated strategies. I’ve had mostly smooth withdrawals, but there are times when spreads get a bit wider during volatile periods. Overall, I’d say XTB is a good, reliable option if you want a simple, user-friendly platform and you’re focused on active trading. But if you’re looking to hold assets long-term or you need MT4/MT5 support, you might find it limiting.

Neutral

2025-11-27

FX1622014058

Unverified

Colombia

From 07/31/2025 until today 08/19/2025, my money has not arrived. I contacted my bank, and there is no transfer recorded. Customer service is no longer responding to me today. I fear my money is lost.

FX6459449682

Unverified

Iraq

I traded with the company and made profits, but the interest rate is very high and they only deduct the interest when I send the amount. I cannot withdraw my amount because they control it.

adrian17

Unverified

Bolivia

I withdrew my money yesterday and until now I haven't received anything in my Skrill account. I try to contact them but they only send me pre-programmed messages and tell me that it will take time from the bank. But I withdrew from my Skrill account and I try to communicate with my advisor but she doesn't respond to my questions.

Mayerr

Unverified

United States

Trading hours are convenient, but the spread widens during low liquidity periods. Need to plan my trades accordingly.

Neutral

2024-08-06

Wen wen

Unverified

Taiwan

I deposited a principal of 10,000 yuan, and the other party helped me trade and made a profit of 235,200. However, customer service called me and said that I could not receive the money if I did not sign up for the event. I had to raise a principal of 60,000 yuan before 3 p.m. to continue trading, otherwise I would never be able to withdraw my money. ^_^

✨LL✨

Unverified

United States

Satisfactory experience with XTB. Strong regulatory status. Diverse tradable assets. Zero-commission, competitive spreads. Intuitive xStation 5 platform. Decent educational resources. 1:30 leverage is limiting. Withdrawal fees for small amounts. Overall, a reliable broker.

Neutral

2023-12-05

Smartduna

Unverified

Philippines

Trading with XTB for a year. Regulated by CYSEC, CNMV, and FCA, ensuring fund safety. Zero-commission, competitive spreads from 0.25 pips. User-friendly xStation 5 platform. Helpful educational resources. Limited account options. Responsive customer support, but 24/7 availability would be an improvement.

Neutral

2023-12-04

Karim ‎osman

Unverified

Egypt

Please be very careful for everyone in Egypt and neighboring countries. This company works with fraudulent brokers. There is a partner in Egypt for this company, his name is Mohamed Kamel El-Sayed. And he tells you that he did not promise you anything, and you filed a complaint with the company with all the documents. At first, they denied their knowledge of him, and then when you threatened them to file an oral complaint

SUNNY90656

Unverified

Netherlands

XTB’s xStation 5 gave me lots of confidence when trading on this platform, simple and helpful, mobile app allows me to trade anywhere and anytime. Customer service is also bravo!

Neutral

2023-02-20

TERSOR珮卓私人定制

Unverified

United Kingdom

Trading with this platform is the worst trading experience ever, during my trading process, they began to charge hefty commissions, deliberately manipulated my account… In the end, they rejected my withdrawal requests, closed my account, leaving me nowhere to turn to…What I wanna say is never trust this broker, making a deposit here.

Neutral

2022-11-21

diego1517

Unverified

Colombia

I made a deposit of 200usd I lost .097 cents I had 199.07usd left I requested the withdrawal and I received 179.07 usd I mean they charged a 10% commission I mean it's a scam since they promise what they don't deliver, other than that they close my account why I asked them for the disbursement of the money

FX4260675335

Unverified

Hong Kong

I have complained many times, but it has not gotten better. Copy the original picture to answer. We have millions of deposits at the broker. Currently, almost all of them have been withdrawn, found slipping and almost moved away. Give me many opportunities for improvement and never fix it. I have been slipped for 200 pips.

Khitish Dash20293

Unverified

India

XTB is a complete scam broker don't trust on them and u can i have attached my proof my joiurnal and the withdrawal pending.They have also blcoked me and suspended my account.please be aware.

Alexander Ho

Unverified

Malaysia

All the payment are keep in progress and cancelled only

FX1391345937

Unverified

Mexico

A few days ago, I conducted a currency pair transaction at this broker and set a stop loss with a reasonable margin. The first thing that happened to me was that I opened two operations and waited for the price to change for a period of time. I closed the operation. Colleagues who opened the same operation in the same broker. In other brokers, the price did not touch my stop loss, if they reached the target, the same situation would not happen. [d83d][de24] When he made a statement, his answer was that everything was normal, one month after the incident.

FX6091055532

Unverified

Vietnam

The first 2 screenshots are the trading detail. The SL was at 1880. The candle hit SL and overcome SL a little bit. But when I checked other chart on Tradingview.com and Goldprice.org, the candle did NOT hit 1880. I don't think this issue is slippage. I think they intentionally did that in order to scam. Be aware!!!

木子86499

Unverified

Hong Kong

I withdrew in XTB while the customer service said I was suspected of money laundering and I have to deposit 55% of the account balance to verify capital. Otherwise, my account will be frozen. After I deposited, I was asked to deposit again. I suspected that I was cheated so I didn’t deposit for the credit score. Then I contacted the customer service several times but now I can’t log in. This situation has kept for three days

FX3350714255

Unverified

Vietnam

The app became unresponsive three times. Picture is the truth.