After waiting for a long time, like 1 month, for our withdrawal request through the company , they told us that we had made a mistake an d that we could only withdraw our principal, n ot our profit. And they sent a document for thi s. And so I sent this document and forwarded it to them both via e-mail and WhatsApp, and they made it possible to withdraw money on o ur portal.Then they asked me to create a withdrawal request via TRC20 and said that the money would be transferred to the account within 5 business days. It's been 8 business days as of today but I still haven't gotten my money back.