Customer support is very bad

no live chat, email to default email of client@skyallmarkets.com receives no respond or automated message on issue feedback on serious operational problem. platform is not stable, some fund deposit receive email confirm, some did not receive any confirmation. have to rely on mt4's account report to keep as record. platform mentioned on CRM update and after update, 1 account went missing and backend do not aware until some trader discovered their client portal shows trading account doesnt belong to them. Most likely due to 2 person with same name (yet different ID). because of this issue, i cannot proceed to withdraw my fund. there are many operational issue still not resolved, no email respond...