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اردو
Resolved
Bank card is frozen, new cooperation channel does not allow binding.
Mediating Parties
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$15(USD)
Time
37 day 15 hour

Mediation Status
Hong Kong2025-11-09
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-10-09
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WikiFX Overseas Customer Service
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Hong Kong2025-10-09
Verified
WikiFX Mediation Center
Verified
Hong Kong2025-10-03
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JIUZHIDEKELE

Recently, when depositing via bank card, my card was frozen. So I looked for other channels and tried depositing 15 U via U. But the platform said it doesn't cooperate and doesn't allow it, and withdrawals under 50 U are not allowed. Then I found OKX and bound an external wallet. A platform I just started using insisted I submit some personal information. Where does OKX have personal information? Where is the transfer record with the platform? I contacted customer service multiple times, but they just gave me the runaround and won't actually help users. Forget it, I'm switching platforms. So disgusting.


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