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اردو
Resolved
The stop loss price was not reached, but my order was stopped out.
Mediating Parties 
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$100(USD)
Time
31 day 4 hour
Mediation Status
Hong Kong2025-09-05
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-08-05
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-08-05
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-08-05
Start Mediation 
FX3933525094
FX39335250942025.08.04 17:01:37 Short USD/JPY at price 147.055, stop loss at 147.300
2025.08.04 21:05:46, the price did not reach the stop loss level, but the platform forcibly stopped out. Request the platform to provide a reasonable explanation and compensate for the loss.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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