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اردو
Resolved
Fund deposited but lost
Mediating Parties 
IC
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$7,000(USD)
Time
32 day 31 Minutes
Mediation Status
Hong Kong2025-03-09
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
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Hong Kong2025-02-06
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Hong Kong2025-02-06
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Hong Kong2025-02-05
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FX1608513342
FX1608513342I deposited a fund of USD 7,000 via crypto network into my IC Markets account, which I have done the similar deposit successfully before. However, I found the fund was not showing in my account balance, but held in the network. IC Markets refused to offer help or provide any solution to get the money back into my account.
Ref: Case 00312744
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