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اردو
Resolved
Withdrawal Prohibited
Mediating Parties
XM
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$38,752(USD)
Time
36 day 19 hour

Mediation Status
Hong Kong2025-02-23
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2025-01-24
Reply
XM
Dear customer, thank you for choosing XM and for your continued support! Regarding your complaint about account 6165650, we have promptly conducted a review and communicated with the relevant departments. Unfortunately, we regret to inform you that we cannot change the decision regarding your account issue, and we ask that you refer to the important notification email sent on January 13, 2025. Additionally, we have confirmed that your withdrawal has been successfully approved. Thank you once again for your understanding and support of XM! Best regards.
Reply
Hong Kong2025-01-18
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2025-01-18
Verified
WikiFX Mediation Center
Verified
Taiwan2025-01-17
Start Mediation
AlvinL
I am trading on XM and I want to do a gambling strategy and trade on the Non-Farm Payrolls data.
I have screen recordings of all transactions and screenshots of all the information.
XM said I was a scammer and refused to let me withdraw my money because I made a profit
XM closed my account and banned my account from trading

Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
