Dear customer, thank you for choosing XM and for your continued support! Regarding your complaint about account 63675648, we have promptly conducted a review and communicated multiple times with the relevant departments. We regret to inform you that we are unable to change the decision regarding your account issue. Therefore, we kindly ask you to refer to the important notification email sent on December 2, 2024, for the final information. Thank you once again for your understanding and support of XM! Thank you.

Deducted my profits for no reason, I personally did not engage in any arbitrage behavior, I don't know how they found that I violated the client agreement,