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اردو
Resolved
Platform crash, trading platform does not quote, back office account cannot log in either, unable to contact customer service.
Mediating Parties 
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$100(USD)
Time
31 day 15 hour
Mediation Status
Hong Kong2025-05-16
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Sensitive Information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong2025-04-15
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2025-04-15
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2025-04-14
Start Mediation 
FENGYIYANGDENANZI1
FENGYIYANGDENANZI1Everything can't log in, and there's no way to contact customer service. Such a helpless feeling.
Start Mediation
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