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اردو
Resolved
Unable to withdraw funds
Mediating Parties
VT Markets
Issue
Unable to Withdraw
Requirement
Withdrawal
Settlement Amount
$603(USD)
Time
65 day 20 hour

Mediation Status
Hong Kong2024-09-08
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia2024-08-09
Reply
VT Markets
Due to the discovery of suspicious trading activities, the client is required to complete the Know Your Customer (KYC) procedure. In accordance with relevant regulations, we have requested the client to provide the necessary documents for KYC verification. However, the client has not fully cooperated and has failed to provide the required information. In light of the client's non-cooperation with this legal investigation, we believe that this case involves abnormal trading behavior. Therefore, we reserve the right to terminate the client agreement and cancel any related profits. These terms are explicitly outlined in the client agreement, which the client accepted during the registration process with VT Markets. We have attempted to contact the client, but the client has ignored our communications, including an email titled "VT Markets Important Notice - Account Review."
Reply
Hong Kong2024-07-05
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2024-07-05
Verified
WikiFX Mediation Center
Verified
Hong Kong2024-07-04
Start Mediation
HUIJINJUBAO





VT's so-called account manager attracts you to deposit and trade on the platform, but then refuses to allow customers to withdraw funds for various reasons, and their attitude is very bad, directly deleting my WeChat and cutting off contact!






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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
