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اردو
Resolved
For several months, the platform has not responded and there is no way to handle it
Mediating Parties
CWG Markets
Issue
Unable to Withdraw
Requirement
compensation
Settlement Amount
$21,000(USD)
Time
35 day 10 hour

Mediation Status
Hong Kong2023-07-27
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
United Kingdom2023-06-27
Reply
CWG Markets
We regret to inform you that the systematic error of data source quotation brought about wrong gold quotation, which was extremely different from that of the real market, at 15:30-16:15, December 2, GMT+2 (market quotation time), 21:30-22:15 (Beijing time). Therefore, your gold order was invalid. And we'll cancel the order and deduct the related profit and loss. Your account will be back to normal after the cancellation.
Reply
Hong Kong2023-06-25
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-06-25
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-06-20
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SHOUHAIZHE575
I have made tens of thousands of dollars in profits from CWG trading in the past six months. The profit was deleted when the fund was disbursed, and the platform said that LP did not take orders, so my order was invalid.
May I ask when the transaction order is considered valid? If any time period becomes invalid, you can close the platform transaction and no one will be trading. Since the order has already been completed, what can we say if we make a profit. Understand that you don't want to give money, black hearted!

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