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Resolved
Nothing happened during the day, and it slipped in a sudden. The platform service staff could not be found. Just try it here.
Mediating Parties
EBC FINANCIAL GROUP
Issue
Severe Slippage
Requirement
2020031861511974330
Settlement Amount
$20(USD)
Time
5 day 23 hour

Mediation Status
Hong Kong2022-07-05
User confirmed it was fixed.
℡SHUNJIZIRAN
United Kingdom2022-07-05
Reply
EBC FINANCIAL GROUP
According to the trading system of MT4, every order (including stop loss and stop profit) is closed at the market price after the price you set is triggered. But due to a heave fluctuation or bad liquidity in the market, the actual transaction price is likely to be different from the price triggered, namely slippage. Generally, the stop loss would have more negative slippages.
Reply
Hong Kong2022-07-02
Appendix
℡SHUNJIZIRAN
I went long 0.2 lot of gold with the stop loss set at the level of 1818. However, my stop loss was trigered at the slippage of 1816.56 without any market fluctuation in the daylight.

Appendix
Hong Kong2022-06-29
Reply
WikiFX Mediation Center
Dear customer, please provide your correct name. Thank you for your cooperation.
Reply
Hong Kong2022-06-29
Contact Broker
WikiFX Overseas Customer Service
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Hong Kong2022-06-29
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-06-29
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℡SHUNJIZIRAN
Slippage in daylight. I clearly set a stop at 1818, but he gave me a direct slippage to 1816.56 to stop the loss.

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