You submitted a withdrawal request and filled in your bank card number incorrectly, which caused the payment channel to process the refund. Secondly, this part of the fund was not transferred to the account with the same name to withdraw money. The account has a position, and the withdrawal of the money is returned to the original account. Warehouse, all IP login addresses have been given to you, we can provide all the corresponding screenshot evidence, you can also contact us here

First of all, the ip address you gave does not match my ip, and it also slanders me for deleting records, and secondly, why there is no timely notice of the success and failure of the withdrawal.

You submitted a withdrawal request and filled in your bank card number incorrectly, which caused the payment channel to process the refund. Secondly, this part of the fund was not transferred to the account with the same name to withdraw money. The account has a position, and the withdrawal of the money is returned to the original account. Warehouse, all IP login addresses have been given to you, we can provide all the corresponding screenshot evidence, you can also contact us here

I cleared my position, with $2143 left. I applied for the withdrawal on May 1st, while being informed that the process could be done by 6th. When I asked for explanation on that night, they claimed that I placed 0.5 lot on XAU/USD and my account became liquidated on May 1st. So, they refused my application. But why you still told me the withdrawal was available on 6th? You gave nothing hint about the withdrawal failure.