我是Pepperstone Latin America的零售客户（账户编号：4300*****）。在过去几周里，我遇到了三个严重的问题：1. 已确认的内部错误：2026年5月25日，我在XRPUSD、US500和XAUUSD上的止损和止盈订单被拒绝，并显示“内部错误。请联系您的客户经理”的信息。由于Pepperstone自身的系统故障，我的持仓失去了止损/止盈保护。2. 未执行的订单：我在BTCUSD、SOLUSD和ETHUSD上设置的保证金充足的买入限价单，尽管价格已达到入场价位，但始终未能执行。3. 故意拖延：我于2026年5月25日通过电子邮件、WhatsApp以及我的商业顾问Luis报告了所有这些问题（工单编号：06828949）。21天后，他们才回复，但只提及了一个次要的DOGE案例，完全忽略了主要问题。我的顾问路易斯书面承认：“este tema se escapa de mis manos”（这件事超出了我的能力范围）。我现在已将此事上报至巴哈马证券委员会（SCB），投诉点为ecompl。
原文
Unexecuted orders, internal system errors, 21-day
I am a retail client of Pepperstone Latin America (account #4300*****). Over several weeks I experienced three serious issues:
1. CONFIRMED INTERNAL ERRORS: On May 25, 2026, my Stop Loss and Take Profit orders on XRPUSD, US500, and XAUUSD were rejected with the message "Internal error. Please contact your account manager." My positions were left without SL/TP protection due to Pepperstone's own system failure.
2. UNEXECUTED ORDERS: Active Buy Limit orders on BTCUSD, SOLUSD, and ETHUSD with sufficient margin were never executed despite price reaching entry levels.
3. DELIBERATE DELAY: I reported all of this on May 25, 2026 (ticket #06828949) through email, WhatsApp, and my commercial advisor Luis. After 21 days they responded addressing only a secondary DOGE example, completely ignoring the primary cases.
My advisor Luis admitted in writing: "este tema se escapa de mis manos" (this is beyond my hands).
I have now escalated to the Securities Commission of The Bahamas (SCB) at ecompl
内部系统错误导致订单21天未执行。
曝光
原文
Unexecuted orders, internal system errors, 21-day
I am a retail client of Pepperstone Latin America (account #4300*****). Over several weeks I experienced three serious issues: 1. CONFIRMED INTERNAL ERRORS: On May 25, 2026, my Stop Loss and Take Profit orders on XRPUSD, US500, and XAUUSD were rejected with the message "Internal error. Please contact your account manager." My positions were left without SL/TP protection due to Pepperstone's own system failure. 2. UNEXECUTED ORDERS: Active Buy Limit orders on BTCUSD, SOLUSD, and ETHUSD with sufficient margin were never executed despite price reaching entry levels. 3. DELIBERATE DELAY: I reported all of this on May 25, 2026 (ticket #06828949) through email, WhatsApp, and my commercial advisor Luis. After 21 days they responded addressing only a secondary DOGE example, completely ignoring the primary cases. My advisor Luis admitted in writing: "este tema se escapa de mis manos" (this is beyond my hands). I have now escalated to the Securities Commission of The Bahamas (SCB) at ecompl
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